Customer care

Frequently Asked Questions

Where can I see delivery charges and timing?

The delivery options available for your address, together with their charges, are displayed at checkout before payment.

Can I change or cancel an order?

Contact us as soon as possible with your order number. We will help where we can, although an order that has already entered processing may no longer be changeable.

What should I do if my order is damaged or incorrect?

Contact us promptly with your order number and clear photographs of the parcel and affected products so that we can assist.

Where do I find ingredients and directions?

Product ingredients, directions and relevant product information are shown on each product page. Follow the product label and discontinue use if irritation occurs.

How can I contact Medicube South Africa?

Email info@medicube.co.za or use our contact form.